Frequently Asked Questions (FAQ)

If you can’t find the answer below, please contact our support team.

1. How can I track my order?

Once your order has been shipped, we will send you a tracking number via email. You can track your package through the courier’s official website.

2. How long will my delivery take?

Delivery typically takes 5-12 business days depending on your location. Some remote areas may take longer.

3. Can I change or cancel my order after placing it?

Once your order has been placed, changes or cancellations can only be made if your order has not yet been shipped. Please contact us immediately at support@doraa.com.

4. What payment methods do you accept?

We accept all major debit/credit cards, UPI, and wallets. For international customers, we support PayPal and other secure payment options.

5. Do you ship internationally?

Yes, Doraa offers worldwide shipping. Shipping charges and delivery times may vary depending on the destination.

6. What is your return policy?

We accept returns within 7 days of delivery if the item is unused and in its original packaging. For details, please visit our Refund & Return Policy.

7. My order arrived damaged. What should I do?

We're sorry to hear that! Please contact us immediately with your order number and photos of the damaged product at support@doraa.com.

8. How do I contact Doraa customer support?

You can reach us at support@doraa.com or call us at +91-XXXXXXXXXX. We aim to respond within 24-48 hours.